Privacy Policy

1. Introduction

ARTALOTAI (Pty) Ltd ("Artalot", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.

2. Responsible Party

The responsible party for the processing of your personal information is:

ARTALOTAI (Pty) Ltd
Registration Number: 2025/904413/07
Address: B12 Mouille Court, 43 Beach Road, Cape Town, Western Cape, 8005
Email: sales@artalot.ai

3. Information We Collect

3.1 Information You Provide

• Account information: Name, email address, password
• Order information: Delivery address, phone number, payment details
• Content: Artwork you create or upload to our platform
• Communications: Messages you send to our support team

3.2 Information Collected Automatically

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, features used, time spent on site
• IP address: For security and fraud prevention
• Cookies: See our Cookie section below

4. How We Use Your Information

We process your personal information for the following purposes:

• Order fulfilment: To process, produce, and deliver your orders
• Account management: To create and manage your account
• Customer support: To respond to your enquiries and provide assistance
• Service improvement: To improve our website and services
• Communication: To send order updates and important service notifications
• Legal compliance: To comply with applicable laws and regulations
• Fraud prevention: To protect against fraudulent transactions

5. Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Contract: Processing necessary to fulfil your order
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate interest: For fraud prevention and service improvement
• Legal obligation: Where required by South African law

6. Sharing Your Information

We may share your personal information with:

• Printing partners: To produce your custom artwork prints
• Courier services: To deliver your orders
• Payment processors: To process your payments securely
• Cloud service providers: To host our website and store data

We require all third parties to respect the security of your personal information and to treat it in accordance with POPIA. We do not sell your personal information to third parties.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa for the purposes described in this policy. Where we transfer your information internationally, we ensure appropriate safeguards are in place in accordance with POPIA requirements.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 5 years)
• Resolve disputes and enforce our agreements

When your information is no longer required, we will securely delete or anonymise it.

9. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing based on legitimate interests or direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at sales@artalot.ai. We will respond to your request within a reasonable time and no later than the timeframes prescribed by POPIA.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

11. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through certified payment gateways
• Access controls and authentication measures
• Regular security assessments

12. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first at sales@artalot.ai. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: enquiries@inforegulator.org.za

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Email: sales@artalot.ai
Address: B12 Mouille Court, 43 Beach Road, Cape Town, Western Cape, 8005